Frequently Asked Question's...
What are the registration options? There are two options - register an Individual or register a Group.
What is the minimum size for a Group or Team? The minimum size for a Group is two people. The maximum size is 100. For larger groups place email us on firstname.lastname@example.org
Can I register a team for other to join? Yes. During the registration process you will be given options to register a new team or join a team that has already been registered.
Do I have to be part of a team to take part? No not at all.
Can I run for a Charity? Yes you can run for any charity of your choice, but it is not a condition of taking part. Our 2019 chosen charity for London is TBC and for Leicester is Hope Against Cancer.
What if the charity I am running for is not listed on the registration form? If your charity is not listed, you can add the name to the registration form and we will add to the list.
How much is a Santa in the City running place? Each Santa in the City running place for London costs £24.00 + registration booking fee and for Leicester costs £21.00 + registration booking fee.
How much is the booking fee? The registration booking fee is from £2.00 per running place.
How old do I need to be to enter? Runners must be over 8yrs old to enter. All runners between 8yrs - 14yrs are free, but do not receive a santa suit and must accompanied by an adult at all times..
If I pay for a place and then find I can't do the run, what are my options?
You have three options in this event they are:
Option 1 - Transfer your place to another person by emailing the event team at email@example.com. Please put 'TRANSFER' in the title of the email and Include your name, runner confirmation number and the person who will be taking your place.
Option 2 - Defer your place to 2020 by email by emailing the event team at firstname.lastname@example.org. Please put 'DEFER 19' in the title of the email and Include your name, runner confirmation number in the email.
Option 3 - ‘Refund’ To get a refund please email the Santa in the City event team at email@example.com. Please put 'REFUND' in the title of the email and Include your name, runner confirmation number in the email.
When do I get my Santa Suit? Santa Suits are all issued on the day of the event, at the Santa in the City registration point. This is open from 12pm on the day of the event and is located in Paternoster Square for London and by the Clocktower in Leicester.
Can I get my Santa Suit before the day of the event? We don't give the Santa Suits out until the day. If there is a reason why you want your we can look at sending to you, but there will be an additional carriage fee per suit posted, which will need to be paid in advance of posting.
Can I order extra Santa Suits? Yes, you can they are available at a cost of £11.00 and can be purchased when you register.
Are children’s Santa Suits available? Unfortunately, we do not supply children’s Santa Suits. Children are welcome to run for free, they must beat least 8years old to take part and welcome to wear their own festive outfit
What time can I check-in on the day? You can check-in and collect your santa suit from 3pm on the day of the event.
Can I leave a bag at the Santa Check-in desk? Unfortunately there will NOT be a bag storage area, due to the advice we have received from our partners. Please do not leave any bags unattended as they may be removed and destroyed. Apologies for any inconvenience caused.
On the day activity…
Who is this years Charity Partner? This year's Charity Partner for London is TBC and for Leicester is Hope Against Cancer.
Can I run for my own charity of choice? Absolutely and we encourage as many of you as possible to select a charity to run for. Do let us know who it is and we can feature the name of the charity in our social media communications.